Training

Teach your AI demo agent about your product, knowledge base, pricing, and competitive positioning.

Training determines how well your agent conducts demos. A well-trained agent handles prospect questions confidently and adapts the walkthrough to each viewer's interests.

Knowledge sources

Feed the agent information from multiple sources:

Product documentation

1. Go to Agent Demos > Training > Knowledge Base.
2. Upload or connect your documentation:
   • URL import -- Point to your docs site and Demoship crawls it.
   • File upload -- Upload PDFs, Markdown files, or HTML docs.
   • Notion/Confluence -- Connect directly to your internal wiki.
3. The agent indexes the content and uses it to answer product questions.

Product demos

The agent can reference your existing Demoship demos:

1. Under Training > Demos, select which demos the agent can walk through.
2. The agent uses these as visual aids during conversations, showing relevant screens when explaining features.

Pricing and packaging

1. Go to Training > Pricing.
2. Enter your pricing tiers, feature matrices, and common discount policies.
3. Configure what the agent can and cannot disclose (e.g., show list pricing but defer custom pricing to sales).

Competitive intelligence

1. Go to Training > Competitors.
2. Add competitor profiles with positioning notes.
3. Define approved talking points (e.g., "We offer native integrations while [Competitor] requires third-party connectors").
4. Set boundaries on what the agent should not say about competitors.

Training the agent's voice

Under Training > Persona, configure:

• Tone -- Professional, friendly, casual, or technical.
• Name -- Give the agent a name that appears in conversations.
• Introduction -- The opening message prospects see (e.g., "Hi, I'm Alex from Acme. I can walk you through our platform -- what are you most interested in?").
• Verbosity -- How detailed responses should be (concise for executives, detailed for technical evaluators).

Testing

Before deploying, test the agent:

1. Go to Training > Test.
2. Conduct a conversation as if you were a prospect.
3. Ask edge-case questions to verify handling.
4. Review the agent's knowledge confidence scores for each response.

Note: Re-train the agent whenever you update documentation, pricing, or competitive positioning. Training runs take a few minutes and don't interrupt the live agent.