Tracking

Monitor prospect activity in sandboxes, view engagement heatmaps, and sync data to your CRM.

Sandbox tracking captures detailed prospect behavior -- which features they explore, how long they spend, and what actions they take. This data helps sales teams prioritize leads and tailor follow-up conversations.

Activity feed

Each sandbox has a real-time activity feed showing:

• Page views -- Every page the prospect visits, with timestamps.
• Actions -- Buttons clicked, forms submitted, records created or modified.
• Session data -- Session duration, number of sessions, and last active time.
• Feature usage -- Which product features the prospect engaged with.

Access the activity feed from Sandbox > [Instance] > Activity.

Feature exploration heatmaps

Heatmaps provide a visual overview of prospect engagement across your product's features.

• Feature coverage -- Which areas of the product the prospect explored vs. ignored.
• Time distribution -- How long the prospect spent in each section.
• Interaction density -- Which specific elements received the most clicks.

Use heatmaps to identify which features resonate and which go unnoticed. This informs both sales follow-up and product development.

CRM sync

Sandbox activity data syncs to your CRM to enrich deal records and enable lead scoring.

Supported CRMs

• Salesforce
• HubSpot
• Pipedrive
• Custom CRM via webhooks

What syncs

• Sandbox creation and expiration events.
• Feature engagement summary (top features used, time spent).
• Lead scoring signals (high engagement, specific feature interest, return visits).
• Prospect contact information (if captured via gating).

Configuration

1. Go to Settings > Integrations > CRM.
2. Connect your CRM account.
3. Map sandbox events to CRM fields.
4. Set sync frequency (real-time or batched daily).

Alerts

Configure alerts to notify your team of high-intent behavior:

• Prospect spent more than 30 minutes in a session.
• Prospect explored a specific high-value feature.
• Prospect returned for a second or third session.

Alerts are delivered via email, Slack, or CRM notification.

Note: All tracking respects the prospect's privacy settings. If your workspace has cookie consent enabled, tracking begins only after the prospect opts in.